Mobiklinic the proprietor of Yoklinic shares your concerns about maintaining the integrity and privacy of personal information collected on the internet. We are committed to protecting your privacy, and this privacy policy (“Policy”) is intended to describe our information collection and dissemination practices in connection with Mobiklinic websites or any mobile or service that links to or refers to this Policy (collectively, the “Sites”).

While using our applications and sites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to Personal Information: When you register as a patient/platform user and use our sites and apps, we may collect information that can be used to identify you, such as your name, contact information, and location.
Patient Information: As part of the medical services provided through our sites and app, you may enter patient information, including but not limited to vaccination records, diagnosis details, and antenatal information.
Usage Data: We may automatically collect usage information, such as the actions you perform within our sites and app, the frequency of use, and the duration of your sessions.
Device Information: We may collect information about the mobile device you use to access our app, including the hardware model, operating system version, unique device identifiers, and mobile network information. When you create an account, schedule appointments, or use of services, we may collect personal information such as full names, contact details, date of birth, gender, address or location or insurance information.
As part of providing telemedicine services, we collect health-related information, including but not limited to medical history, vaccination records, current symptoms and conditions prescriptions and medication history diagnoses and treatment plans, test results, and reports notes from consultations with healthcare providers. If you make payments for telemedicine services, we collect the financial data necessary to process transactions, including Credit/debit card information, and transaction history. We automatically collect information about your device and how you use the platform, such as IP address, browser type and version, operating system.

We may use your personal data for the following purposes: Providing and improving our medical services and app functionality, managing user accounts and maintaining accurate patient records, sending you important updates and administrative messages, analyzing usage patterns to enhance user experience, and optimize site and app performance, and protecting our rights, safety, and security, as well as those of our users.
We use the personal and medical information we collect from you for different purposes such as facilitating telemedicine consultations, diagnosis, providing treatment recommendations, and managing follow-up care. Your information is used to schedule, confirm, and manage appointments with healthcare provider of your choice through the platform, communicating with you i.e. we use your contact information to send you notifications regarding your appointments, updates about our services, and responses to any inquiries or requests you make through the platform. We use your financial or billing information to process payments for services rendered through the platform, including managing subscriptions or one-time consultation fees.
Your data may also be used to fulfill legal obligations, including regulatory reporting requirements and compliance with healthcare laws, such as maintaining medical records or responding to court orders. We analyze usage data and feedback to improve the functionality, performance, and user experience of the platform, ensuring that the telemedicine services meet your needs efficiently. Your information is used to monitor, detect, and prevent fraud, unauthorized access, and any other illegal activities that could compromise the security of the platform or your data.

We may share your information in the following ways: -With Doctors/ health provider of your consent/choice: Your patient information may be shared with doctors/providers you choose, for the purpose of providing comprehensive medical care. We might share data with doctors who are authorized to provide telemedicine services on the platform. This includes information necessary for diagnosis, treatment, and follow-up care.
-Third-Party Service Providers: We may engage third-party service providers to assist us in delivering our services, and they may have access to your information solely for the purpose of performing their tasks. These third parties are bound by confidentiality agreements and are only permitted to use your information as necessary to perform their services.
-Legal Requirements: We may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights, your safety, or the safety of others.
-Furthermore, in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring company as part of the transaction. In such cases, we will ensure that the acquiring company is bound by this Privacy Policy or will provide notice before your data is transferred and becomes subject to a new privacy policy. We may also disclose your information when necessary to enforce our terms of service, protect the rights, privacy, safety, or property of the platform, its users, or others, and to prevent fraud or security breaches.

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We do our level best to protect all data , however it is prudent to mention that no method of transmission over the Internet or electronic storage is completely secure.
In the rare instance of a cyber attack , we have mechanisms in place to protect data.To protect your data from unauthorized access, loss, or misuse, we take appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We do this by ensuring that all the personal and medical data transmitted through our platform is encrypted using standard encryption protocols, anonymization of data at back end, we restrict access to your personal information to authorized personnel, healthcare providers, and third-party service providers who need the information to perform their duties. Access is granted on a need-to-know basis and is protected by strict authentication protocols.
Your information is stored on secure servers that are protected by firewalls, encryption, and other appropriate security technologies. We use reputable cloud providers who comply with international data protection standards. We also conduct regular audits and vulnerability assessments to mitigate potential risks as well as monitor for suspicious activities. While we do all this, the security of your account depends on you and you are responsible for keeping your login credentials secure and safeguarding access to the devices you use to access the platform. ß

You can control and update certain personal information by accessing your account settings within the App. You can also choose not to provide certain information, although this may limit your access to certain features of the App.
We offer several options regarding how your personal and medical information is collected, used, and shared. You can exercise the following rights and choices in the following ways. You have the right to access the information, view, and update your information by logging into your account or contacting us directly, you can also request to correct any information you believe to be incorrect. You may also request the deletion of your personal and medical information from our system. When providing information, you may choose not to provide certain information, although this may limit your access to certain features of the App.

We reserve the right to modify this privacy policy at any time. Any changes will be effective upon posting the revised policy on the app/platform. Your continued use of our sites & apps after such changes signifies your acceptance of the revised privacy policy. We reserve the right to modify this privacy policy at any time.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes to this Privacy Policy will be communicated through the platform, email, or a notice on our website. Your continued use of our sites & apps after such changes signifies your acknowledgment and acceptance of the revised privacy policy. It is your responsibility to review the Privacy Policy from time to time to view any such changes.

By using YoKlinic, you acknowledge that you have read and understood this privacy policy and agree to its terms and conditions. By accessing or using our Yoklinic platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Your continued use of the platform signifies your acceptance of any updates or changes to this Privacy Policy.